Privacy Policy

Welcome to Guzman y Gomez ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website guzmanygomezz.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. By accessing our website or using our services, you consent to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us, information we obtain automatically when you visit our website, and information from third-party sources.

Personal Information You Provide:

• Contact Information: Name, email address, phone number, and postal address when you place an order, create an account, or contact us
• Account Information: Username, password, and profile preferences when you create an account
• Order Information: Details about your orders, including menu items, delivery address, and order history
• Payment Information: Credit card numbers, billing address, and other payment details (processed securely through third-party payment processors)
• Communication Data: Information you provide when you contact us, submit feedback, or participate in surveys
• Employment Information: Resume, work history, and other details when you apply for a job or franchise opportunity

Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website
• Location Data: General location based on IP address, and precise location if you enable location services
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

We use the information we collect for various purposes, including:

• Processing Orders: To process and fulfill your food orders, manage payments, and arrange delivery or pickup
• Account Management: To create and manage your account, maintain your order history, and save your preferences
• Customer Service: To respond to your inquiries, resolve issues, and provide support
• Marketing Communications: To send promotional offers, newsletters, and updates about new menu items (with your consent)
• Personalization: To customize your experience, recommend menu items, and show relevant promotions
• Analytics: To analyze usage patterns, improve our website and services, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms of service

We use cookies and similar tracking technologies to collect and track information about your browsing activity on our website. Cookies are small data files stored on your device that help us improve your experience.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly, including session management and security
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are popular, and how to improve performance
• Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
• Personalization Cookies: Remember your preferences, such as language settings and saved menu favorites

You can control cookies through your browser settings and our cookie consent tool. Note that disabling certain cookies may affect the functionality of our website. For more details, please see our Cookie Policy.

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with vendors who help us operate our business, including payment processors, delivery partners, cloud hosting services, and marketing platforms
• Delivery Partners: When you place a delivery order, we share necessary information (name, address, phone number) with our delivery partners
• Analytics Partners: We use services like Google Analytics to understand website usage and improve our services
• Advertising Partners: With your consent, we may share information with advertising networks to show you relevant ads
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety

We do not sell your personal information to third parties for their direct marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmitted between your browser and our servers
• Secure Payment Processing: Payment information is processed by PCI-DSS compliant payment processors
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Monitoring: Continuous monitoring for security vulnerabilities and threats
• Employee Training: Regular privacy and security training for our staff

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to certain exceptions)
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails
• Data Portability: Request a copy of your data in a commonly used, machine-readable format
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time
• Cookie Preferences: Manage your cookie preferences through our cookie consent tool or browser settings

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Order History: Retained for 7 years for tax and legal compliance purposes
• Marketing Preferences: Retained until you unsubscribe or request deletion
• Analytics Data: Aggregated data may be retained indefinitely for statistical purposes

When information is no longer needed, we securely delete or anonymize it.

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16, we will promptly delete that information.

Your information may be transferred to and processed in countries other than Australia, where data protection laws may differ. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses and other legally recognized transfer mechanisms.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Guzman y Gomez
477 Collins St, Melbourne VIC 3000, Australia

Email: [email protected]

Phone: +61 3 8688 7141

For privacy-specific inquiries, you may also email our Privacy Officer at [email protected].