Frequently Asked Questions
Got questions? We've got answers! Find everything you need to know about Guzman y Gomez.
Ordering & Payment
What are your opening hours?
Most of our restaurants are open from 6:30 AM to 10:00 PM daily. However, hours may vary by location. Some drive-thru locations offer extended hours or 24-hour service.
We recommend checking the specific hours for your nearest restaurant on our locations page or through our app for the most accurate information.
How can I place an order?
You can place an order in several convenient ways:
- In-store: Visit any of our restaurant locations
- Online: Order through our website for pickup or delivery
- Mobile App: Download our app for exclusive deals and easy ordering
- Drive-Thru: Available at select locations
- Delivery Partners: Order via Uber Eats, DoorDash, or Menulog
What payment methods do you accept?
We accept a wide range of payment methods for your convenience:
- Cash (in-store only)
- Credit & Debit Cards (Visa, Mastercard, American Express)
- Apple Pay & Google Pay
- PayPal (online orders)
- GYG Gift Cards
All online transactions are secured with industry-standard encryption.
Can I modify or cancel my order?
Once an order has been confirmed and sent to the kitchen, we're unable to modify or cancel it as our team starts preparing your fresh food immediately.
If you need to make changes, please contact us as quickly as possible at +61 3 8688 7141 and we'll do our best to help. For delivery orders through third-party apps, please contact the delivery partner directly.
Menu & Food
Do you have vegetarian and vegan options?
Absolutely! We're proud to offer a wide range of vegetarian and vegan options:
- Veggie Burrito with black beans and fresh veggies
- Bean & Cheese Burrito
- Fresh Guacamole with corn chips
- Vegetable Nachos
- Garden Salad Bowl
Most menu items can be customized to suit your dietary preferences. Just ask our team!
Are there gluten-free options available?
Yes! Many of our menu items are naturally gluten-free or can be made gluten-free:
- Burrito Bowls (without the tortilla)
- Corn chips and Guacamole
- Naked Burritos
- Taco shells (made from corn)
- Most of our protein options
Please inform our staff about your dietary requirements, and note that while we take precautions, our kitchen handles gluten-containing products.
How spicy is your food?
We believe in bold flavors that you can customize to your taste! Our dishes range from mild to hot:
- Mild: Our base salsas and seasonings have gentle heat
- Medium: Add our house salsa for a nice kick
- Hot: Try our Chipotle or Habanero sauces
- Extra Hot: Ask for our secret hot sauce if you dare!
Just let us know your spice preference and we'll customize your order perfectly.
Where do you source your ingredients?
We're committed to quality and freshness. Our ingredients are sourced from trusted Australian suppliers wherever possible:
- 100% Australian beef and chicken
- Fresh vegetables from local farms
- Authentic Mexican spices and seasonings
- Locally baked tortillas fresh daily
- Sustainably sourced seafood
We never use artificial colors or flavors in our food.
Delivery
Do you offer delivery?
Yes! We offer delivery through multiple channels:
- Direct Delivery: Order through our website or app for the best prices
- Uber Eats: Available nationwide
- DoorDash: Available in most areas
- Menulog: Wide coverage across Australia
Delivery availability and fees may vary by location and time. Check our delivery page for more details.
What is the delivery radius and fee?
Delivery radius typically extends 5-7 kilometers from each restaurant location. Delivery fees vary based on:
- Distance from the restaurant
- Order value (free delivery on orders over $40)
- Time of day (peak hours may have higher fees)
Enter your address on our website or app to see exact delivery fees for your location.
How long does delivery take?
We aim to deliver your order within 25-45 minutes depending on:
- Distance from the restaurant
- Order complexity
- Traffic conditions
- Peak hours demand
You'll receive real-time updates on your order status through our app or delivery partner app.
Franchise Opportunities
How can I become a GYG franchise owner?
We're always looking for passionate entrepreneurs to join the GYG family! The process involves:
- Submit an application through our franchise page
- Initial screening and interview
- Financial qualification review
- Discovery day at our headquarters
- Site selection and approval
- Comprehensive training program
Visit our franchise page to learn more and start your application.
What is the investment required?
The total investment for a GYG franchise typically ranges from $450,000 to $800,000, which includes:
- Franchise fee
- Store fit-out and equipment
- Initial inventory
- Training costs
- Working capital
Investment varies based on location, store size, and format (dine-in, drive-thru, etc.). Contact our franchise team for detailed information.
What support do franchise owners receive?
GYG provides comprehensive support to ensure your success:
- Training: 6-8 weeks of intensive training program
- Operations: Ongoing operational support and guidance
- Marketing: National marketing campaigns and local support
- Technology: State-of-the-art POS and ordering systems
- Supply Chain: Established supplier relationships
- Development: Site selection and build-out assistance
Do I need restaurant experience to own a franchise?
While restaurant experience is beneficial, it's not mandatory. We look for franchisees who have:
- Strong business acumen and leadership skills
- Passion for the GYG brand and Mexican cuisine
- Customer service orientation
- Financial capability to invest
- Commitment to hands-on involvement
Our comprehensive training program will equip you with all the skills needed to run a successful GYG restaurant.
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help!
Contact Us